FAQ: All You Need To Know

Creating a new account is very simple, just follow these steps:

• go to the top part of the site's home page (black writing on a white background)
• click on the icon with the person symbol (between newsletter subscription and favorite heart)
• select REGISTER and enter the required data
• save (note the email and password for future access)

From any page of THECA astucci click on the MAN icon and then click on PASSWORd recovery, write the email you use to access and you will receive a link to recover your access password.

Sure, You can also purchase all our products as a natural person, just enter your personal tax code.

To search for the products of your interest on our site, you have 3 different possibilities, always starting from our Home page:

• write in the search bar: selecting the category, in the drop-down menu, on the left on a gray background or typing directly in the search field on a white background
• click on the icons under the THECA astucci logo, from which you can access the different categories
• the writing ONLINE STORE which you will find in the first white band, immediately below the featured products

Within our range of over 2,200 references you may come across an item that you want to buy later. These are the products to put on your wish list so you never lose sight of them and always have them highlighted whenever you access the online store. Adding products to My wishlist is very easy: You log in with your email credentials and password to access your account. You browse the online store and, when you find a product you are interested in adding to your wish list, click on the little heart next to the words BUY NOW

To see the products you have added to your WISH LIST you must use your USER NAME and PASSWORD credentials, log in and then click on the little heart to the left of the cart at the top right

first of all it is important because we have more than 2,000 items and you may lose track of a product you have seen while browsing our web pages, your WISH LIST allows you to find it immediately.

Furthermore, if weekly DISCOUNTS are activated and these include products in your WISH LIST you will be promptly notified as soon as you log in.

To see all your previous online orders, log in with your USERNAME and PASSWORD, then click on the MAN icon, the drop-down menu appears and click on ORDERS. you will find the complete list of your online orders that you have made since the first time you signed up on THECA astucci.

There is no requirement of quantities needed to be ordered in order for your order to be processed. However, it is essential to respect the packaging indicated for each model: the item "packs of xxx" is shown both in the product preview (under the price) and when choosing the number of pieces to order (above the quantity selection field)

When you have placed all the references you have chosen to order in your trolley, you will simply have to click on CONFIRM ORDER and you will be directed to the PAYMENTS section to complete the order procedure

The THECA astucci QR Code can be used to easily read information from any barcode-enabled device. This means that you can scan a QR Code that you find on our ecological packaging with a smartphone and use it to make purchases on our online store reordering the same item with a simple gesture that saves time and eliminates the risk of error.

Yes, for almost all models you can also buy 1 single piece which will be regularly added to the cart, ordered and paid for. The cost of the sample will be discounted from any subsequent order of multiple quantities of that code.

In our headquarters in Alessandria we have a dedicated showroom of 200 square meters in which all of our more than 2,200 references are displayed.

You can come and visit us to touch the products and see them in person; all you have to do is contact us via email, telephone or whatsapp and agree on the date of your visit.

Here is the difference between the two promotional categories:

• DISCOUNT are the promotional initiatives at DISCOUNTED PRICE on standard products that are published every week with our NEWSLETTER sent to all registered users.
• SALE are the products on sale at a very discounted price and available while stocks last. The reasons for the discount are caused by the periodic renewal of the collections that replace the previous ones, or products that are always functional but with outdated characteristics. Sometimes they have some small defects that are clearly indicated.

Every week we send our newsletter to all subscribers with updates on new products and the DISCOUNT OF THE WEEK. To be updated you just have to subscribe to our NEWSLETTER.

Subscribing to our NEWSLETTER to always be updated on new products, advice on use and DISCOUNTS OF THE WEEK is very simple, from any page of THECA astucci click on SUBSCRIBE TO THE NEWSLETTER, then:

• enter a name and surname of reference in your company
• write your email
• you consent to the processing of your data for commercial purposes

After these steps you will be updated every week with our initiatives.

IMPORTANT: THECA astucci does not transfer your sensitive data to third parties, they will be used only for sending our commercial proposals.

Almost all of our products can be customized with your logo and each model carries exactly the reference indications. For products on which the logo cannot be printed, you will not find the indications for choosing the print colour.

The prices indicated in the online shop for each reference include the printing charge of one personalisation.

All products for which it is possible to make multiple prints report the indication directly and explicitly in the model sheet.

Of course you can purchase all the printing equipment or clichés from this product category of the online store: PRINTING TOOLINGS.

The cases are measured in millimeters (mm) indicating the measurements of according to the following sequence:

Width x Depth x Height

Jewellery shopping bags are measured in centimeters (cm) by indicating the measurements of according to the following sequence:

Width + Gusset x Height

If you have a Discount Coupon you must enter it in the appropriate cell BEFORE CONFIRMING THE ORDER so that the discount can be applied to the amount before proceeding with the payment.

Failure to enter the coupon code prevents any discounts from being applied to the total amount. An example discount coupon could be:

SEP-004

always composed of letters and numbers.

Payment can be made using 4 secure payment methods:

• Advance Bank draft
• PayPal;
• Credit card;
• KLARNA circuit

IMPORTANT: THECA astucci DOES NOT store credit card data in its archives

As indicated in the order phase, delivery takes place on average in 4 weeks from order confirmation. In any case, if certain products require longer preparation times, the delivery time is always indicated for each reference.

For orders without customization, i.e. without printing the logo, the delivery and shipping time is on average 50% faster than the standard delivery time indicated for each item. 2 weeks of delivery can be considered for all products available in stock. An exception is made for special tailor-made products for which the delivery time does not change.

The indication you find for each item in the online store and in your cart under the word Delivery can be:

Attention - BACK ORDER - You will be notify as soon as available

This means the item you ordered is not currently available for standard delivery, normally 4 weeks or less, but will be queued as soon as it becomes available. If you choose to order it you will be among the first to receive it as soon as it becomes available from production.

Our goods can be shipped all over the world, Domestic shipments and throughout the European Community travel with the BRT courier, for all other Countries with the DHL courier.

The cost of the shipment depends on these elements:

• Weight
• Volume
• Destination

At the end of the order you will find the shipping cost calculated automatically on the order confirmation, , generally represents 10% of the order amount.

When the order is shipped, a tracking number is generated which will be sent to you via email or SMS so that you can track it on the courier's website.

Non-compliant products can be returned in compliance with current legislation. They must be shipped in the original or similar packaging, correctly sealed, to ensure their integrity upon arrival at our office. Return shipping costs to be paid by the sender.