FAQ frequently asked questions
We care very much about the relationship of trust with our customers, therefore correctness and transparency are fundamental values for us.
It may happen that you have a curiosity or a need to be able to proceed correctly with your order, or need an answer in the evening or on a public holiday. You may need to better understand the measurements of a product or the management of a cliché, want to customize with your logo and not be sure of the type of printing, the cost or how to send the file, you don't know exactly how to use a discount coupon, etc...
To give a clear, immediate and punctual answer to all the most frequent questions we have received over the years, we have decided to put everything in black and white, obviously digitally, in the FAQ present in the menu on the home page, just before the online shopping cart.
At any time of any day you will find questions and answers in a sequential order:
- account (password creation and recovery)
- orders (samples, minimum order, wish list, order verification)
- discounts and offers
- customization (logo, cliché, multiple prints, costs)
- technical specifications with size legend
- shipments (times, costs, tracking and returns)
Simple and immediate in both graphics and content: search for your question and find our answer.
If you don't find what you're looking for in our F A Q because no one has ever asked before you...let us know by email, whatsapp or phone,
And if you're passing by Valenza Po or Alessandria and want to visit us, we're always happy to welcome you to our showroom even on short - but necessary - notice.
Creating a new account is very simple, just follow these steps:
- go to the top part of the site's home page (black writing on a white background)
- click on the icon with the person symbol (between newsletter subscription and favorite heart)
- select REGISTER and enter the required data
- save (note the email and password for future access)
Sure, You can also purchase all our products as a natural person, just enter your personal tax code.
To search for the products of your interest on our site, you have 3 different possibilities, always starting from our Home page:
- write in the search bar: selecting the category, in the drop-down menu, on the left on a gray background or typing directly in the search field on a white background
- click on the icons under the THECA astucci logo, from which you can access the different categories
- the writing ONLINE STORE which you will find in the first white band, immediately below the featured products
Within our range of over 2,200 references you may come across an item that you want to buy later. These are the products to put on your wish list so you never lose sight of them and always have them highlighted whenever you access the online store. Adding products to My wishlist is very easy: You log in with your email credentials and password to access your account. You browse the online store and, when you find a product you are interested in adding to your wish list, click on the little heart next to the words BUY NOW
To see the products you have added to your WISH LIST you must use your USER NAME and PASSWORD credentials, log in and then click on the little heart to the left of the cart at the top right
first of all it is important because we have more than 2,000 items and you may lose track of a product you have seen while browsing our web pages, your WISH LIST allows you to find it immediately.
Furthermore, if weekly DISCOUNTS are activated and these include products in your WISH LIST you will be promptly notified as soon as you log in.
To see all your previous online orders, log in with your USERNAME and PASSWORD, then click on the MAN icon, the drop-down menu appears and click on ORDERS. you will find the complete list of your online orders that you have made since the first time you signed up on THECA astucci.
There is no requirement of quantities needed to be ordered in order for your order to be processed. However, it is essential to respect the packaging indicated for each model: the item "packs of xxx" is shown both in the product preview (under the price) and when choosing the number of pieces to order (above the quantity selection field)
When you have placed all the references you have chosen to order in your trolley, you will simply have to click on CONFIRM ORDER and you will be directed to the PAYMENTS section to complete the order procedure
The THECA astucci QR Code can be used to easily read information from any barcode-enabled device. This means that you can scan a QR Code that you find on our ecological packaging with a smartphone and use it to make purchases on our online store reordering the same item with a simple gesture that saves time and eliminates the risk of error.
Yes, for almost all models you can also buy 1 single piece which will be regularly added to the cart, ordered and paid for. The cost of the sample will be discounted from any subsequent order of multiple quantities of that code.
In our headquarters in Alessandria we have a dedicated showroom of 200 square meters in which all of our more than 2,200 references are displayed.
You can come and visit us to touch the products and see them in person; all you have to do is contact us via email, telephone or whatsapp and agree on the date of your visit.
SALE AND DISCOUNT
Here is the difference between the two promotional categories:
- DISCOUNT are the promotional initiatives at DISCOUNTED PRICE on standard products that are published every week with our NEWSLETTER sent to all registered users.
- SALE are the products on sale at a very discounted price and available while stocks last. The reasons for the discount are caused by the periodic renewal of the collections that replace the previous ones, or products that are always functional but with outdated characteristics. Sometimes they have some small defects that are clearly indicated.
Every week we send our newsletter to all subscribers with updates on new products and the DISCOUNT OF THE WEEK. To be updated you just have to subscribe to our NEWSLETTER.
Subscribing to our NEWSLETTER to always be updated on new products, advice on use and DISCOUNTS OF THE WEEK is very simple, from any page of THECA astucci click on SUBSCRIBE TO THE NEWSLETTER, then:
- enter a name and surname of reference in your company
- write your email
- you consent to the processing of your data for commercial purposes
After these steps you will be updated every week with our initiatives.
IMPORTANT: THECA astucci does not transfer your sensitive data to third parties, they will be used only for sending our commercial proposals.
Almost all of our products can be customized with your logo and each model carries exactly the reference indications. For products on which the logo cannot be printed, you will not find the indications for choosing the print colour.
All products for which it is possible to make multiple prints report the indication directly and explicitly in the model sheet.
Yes, double printing is subject to a fee and the cost depends on the model on which the logo is printed. Find the cost for each reference.
To print the logo it is necessary to send the vector file in one of the following formats:
- .AI (Adobe Illustrator)
- PDF format
- .CDR (Coral Draw)
If you really don't have the vector version you can send a raster format like .jpg that peò is not to be defined in detail.
The optimal dimensions for printing cases and shoppers are:
- optimal dimensions for printing the logo on the cases are 35x20mm or 55x30mm
- optimal dimensions for logo printing on shoppers are 70x50mm or 140x90mm
Once the logo has been received, it is possible to proceed with the creation of the clichés which are in brass for hot stamping or files for digital printing. Depending on the type of product to be customized, specific clichés with different characteristics are required. So you need:
- a tooling type for printing the cases
- a different tooling for the tapes
- a third and different type of tooling for labels
- One more for the tooling of litographic printing
The printing toolings have a cost that starts from 32.00 euros and reaches 180.00 euros for the dimensions and the technical characteristics of the requested print.
The tooling charge is automatically added to the first order based on the type of product and customization you have chosen. If you have already purchased the same personalized product, no tooling charge will be added.
If you change the logo for a subsequent order, the cost of the new tooling will be charged again.
To see your already purchased toolings you must connect to your account always using the same credentials, USERNAME and PASSWORD that you chose the first time.
Then clicking on the MAN icon opens the drop-down menu and click again on: MY PRINTING TOOLINGS.
Hot foil printing is a type of printing that allows you to transfer both metallic and colored films on objects with flat surfaces and of various kinds. Gives text a metallic effect, both in color and texture. It is typically made of gold and silver, but bronze and copper are also used. Hot stamping also guarantees excellent quality of the result and excellent durability of the workmanship over time.
Digital printing allows you to transfer images or writings on uniform and flat surfaces even in four-color process. The four-colour process, or color printing, allows a text or an illustration to be reproduced and printed in four colors, guaranteeing total respect for the colors as well as an excellent quality of workmanship.
The sheet of each product contains exactly the indications of the colors that can be chosen as regards the printing inside and outside the product.
The printing on the material produced and distributed by THECA astucci, printed with trademarks and commercial logos belonging to third parties, must be previously authorized by the subjects who hold the rights.
As you are the client of the material, by commissioning THECA astucci to execute it, you must demonstrate that you have written authorization from the person entitled, with THECA astucci being exempt from any liability. This in order not to incur civil/criminal sanctions to protect the improper and unauthorized use of trademarks and logos, as we explain in our blog: How to protect a brand.
Where you see the THECA logo we can print your logo.
The cases are measured in millimeters (mm) indicating the measurements of according to the following sequence:
Width x Depth x Height
Jewellery shopping bags are measured in centimeters (cm) by indicating the measurements of according to the following sequence:
Width + Gusset x Height
If you have a Discount Coupon you must enter it in the appropriate cell BEFORE CONFIRMING THE ORDER so that the discount can be applied to the amount before proceeding with the payment.
Failure to enter the coupon code prevents any discounts from being applied to the total amount. An example discount coupon could be:
always composed of letters and numbers.
Payment can be made using 4 secure payment methods:
- Advance Bank draft
- Credit card;
- KLARNA circuit
IMPORTANT: THECA astucci DOES NOT store credit card data in its archives
As indicated in the order phase, delivery takes place on average in 4 weeks from order confirmation. In any case, if certain products require longer preparation times, the delivery time is always indicated for each reference.
Our goods can be shipped all over the world, Domestic shipments and throughout the European Community travel with the BRT courier, for all other Countries with the DHL courier.
The cost of the shipment depends on these elements:
At the end of the order you will find the shipping cost calculated automatically on the order confirmation.
When the order is shipped, a tracking number is generated which will be sent to you via email or SMS so that you can track it on the courier's website.
Non-compliant products can be returned in compliance with current legislation. They must be shipped in the original or similar packaging, correctly sealed, to ensure their integrity upon arrival at our office. Return shipping costs to be paid by the sender.